Tenant FAQs

How do I pay rent and invoices?

● Account Name: Climber Property Ltd
● Account Number: 01-0129-0450467-00
● Payee Reference: Property Address – Rent or Water

Rent must be paid in advance before the next rent period starts as stated in the tenancy agreement. Tenancy bills must be paid according to the due date of each invoice. Both payments to be done to the same account. Climber Property has a Zero Tolerance Policy for late payments:

● 1–3 days late: A reminder is sent.
● 4–7 days late: A formal 14-day notice is issued to remedy the breach.
● Over 7 days late: A final reminder is issued before an application to the Tenancy Tribunal.

All maintenance requests should be submitted through our online maintenance portal. This system allows you to file detailed requests with photos or videos for faster resolution. Tenants are responsible for reporting any damage during their tenancy promptly.

Tenants will receive instructions 48 hours before the tenancy begins from their Tenancy Manager regarding key collection from Climber Property’s office or access via PIN code.

Tenants are responsible for ensuring they always have access to their keys. If locked out, they must contact a locksmith at their own expense. For apartment buildings, tenants should contact their building manager for assistance.

Landlords cover fixed water charges, while tenants are responsible for usage charges. A formal Watercare Ltd invoice will be issued, and payments must be made to Climber Property using 'water payment' as the reference and these must be paid within 14 days of receiving the invoice.

Climber Property conducts inspections using multiple inspectors, meaning different personnel may perform inspections rather than the same individual each time. Tenant will receive email notification for the scheduled inspection not less than 48 hours before the visit. Tenant can choose to be present or not during the inspection and the inspector might get in touch for the access if required.

Climber Property acts as the landlord, and all tenancy-related communication should go through them. Multiple contact options are available, including a 24/7 online service, with urgent inquiries receiving responses within 24 hours.

Tenants can send inquiries via email at tenancy@climberproperty.com or contact Climber Property from our online service.

At the end of the tenancy, the property must be left clean and tidy, remaining in its original condition. Climber Property provides detailed move-out instructions to guide tenants through the process.

Smoke alarms are mandatory for tenant safety. Climber Property ensures all properties have working alarms. Tenants must not remove or tamper with smoke alarms, as this is unlawful and could result in fines of up to $4,000.

Background and credit checks are required for approval. Tenants must seek approval before adding a new tenant and In the condition where there are multiple tenants move out and multiple replacement moving-in, the admin fee will only be charged once with a condition that the variation agreement is done at the same time. The Variation agreement will only be legalised after ALL parties signed. Failure to do this will result in the continuity of the original agreement.

In situations where one or multiple tenants are moving out and one or the rest of tenants are staying/taking over the tenancy, a variation agreement is required. There is an admin cost per variation agreement made (without adding new tenant/s). The Variation agreement will only be legalised after ALL parties signed. Failure to do this will result in the continuity of the original agreement.

The tenancy agreement stated the maximum number of occupants allowed in the property (including additional residents). If there is a visitor that is planning to visit and stay for some period, the tenant must notify their tenancy manager for the duration and number of people visiting for the owners’ approval. Failure to inform the tenancy manager can result in 14 days breach notice for exceeding the maximum numbers allowed.

Ending a fixed-term tenancy early requires mutual agreement between the tenant and landlord. If approved, the tenant is responsible for all associated costs, rent, ongoing bills payments, and lawn until a replacement tenant is found.

Tenants must provide written notice in line with their tenancy agreement's notice period. Upon moving out, the property must be left clean and tidy, consistent with its move-in condition. Keys should be returned to the office or arranged with the Tenancy Manager. More details can be found in the Move-Out Guide.

After the tenancy ends, the Tenancy Manager will conduct an exit inspection to ensure the property remains in its original condition, allowing for normal wear and tear. Any discrepancies must be resolved, and the final water bill needs to be issued and paid before processing the bond refund. Once completed, tenants will receive the necessary bond refund paperwork via email. Climber Property aims to process refunds promptly , but disputes over outstanding payments or property damage may cause delays.

The Residential Tenancies Act 1986 governs landlord and tenant rights in New Zealand, including rent increases, bond payments, and maintenance responsibilities. Tenants can access the full Act or visit Tenancy Services for more information.

Landlords may increase rent with at least 60 days' written notice, but only once every 12 months. The increase must be reasonable and aligned with market rates for similar properties.

Landlords maintain clear gutters and drains. Tenants should report any issues promptly and may clear minor debris from accessible outdoor drains. If a blockage is deemed tenant-caused, the tenant is responsible for the associated costs.

Tenants are responsible for replacing standard lightbulbs unless otherwise noted in their entry inspection report.

Tenants are highly encouraged to obtain contents insurance, as the landlord's property insurance does not cover personal belongings.

Tenants may make low-risk, reversible changes to rental properties that do not require regulatory approval. Examples include installing curtains, visual fire alarms, doorbells, painting walls, babyproofing, or earthquake-proofing. Tenants must submit a request, receive landlord approval within 21 days, cover installation costs (unless agreed otherwise), and restore the property to its original condition at the end of tenancy.

Landlords must ensure rental properties are pest-free at the start of a tenancy. Tenants must maintain cleanliness and promptly report infestations. If pests occur due to tenant actions, the tenant may be responsible for extermination costs.